Help and FAQ
Are all products on menasouqs.com genuine?
-Yes. We are committed to providing our customers only authentic and 100% original products. In addition, we take all necessary measures to ensure this: any vendor selling non-original products is subject to different penalties per product.
If you believe that a product on our website does not meet these standards, please send an email to info@menasouqs.com
Do I need an account to buy from menasouqs.com?
-No, you don't need an account for this.
How to place an order?
-Shopping at menasouqs.com is very easy! Once you find the product you want to buy, simply follow the steps below:
Click 'Buy' to add this product to your cart,
Click 'Basket' in the upper right corner,
Register / login to your account by entering your e-mail and password,
Enter your shipping / billing information,
Choose your preferred payment option,
Click "Confirm order" to access the payment portal and complete your order.
Once your order has been placed, we will notify you via email or contact you for confirmation if we need more details. Please note that this is a mandatory step before you submit your order to us. If you have any questions or doubts about the confirmation of your order, do not hesitate to contact our customer service a few hours after your order at 00905063092300 or info@menasouqs.com
How to pay menasouqs.com?
-You can choose from different payment methods available on menasouqs.com. Below is a list of available payment methods:
*Cash on delivery, In the event of an order exceeding a certain amount, you may be asked to pay the full amount in our account before delivery.
*Credit / debit card
How can I return my product?
-Please contact our customer service
Are there hidden or additional charges if I order from menasouqs.com?
-There are no hidden or additional charges when ordering from menasouqs.com. At the end of the payment process, all costs appear 100%.
How can I track my order?
-We will send you information about the status of your order by e-mail and SMS. You can also track the status of your order by entering your tracking number at
-Yes. We are committed to providing our customers only authentic and 100% original products. In addition, we take all necessary measures to ensure this: any vendor selling non-original products is subject to different penalties per product.
If you believe that a product on our website does not meet these standards, please send an email to info@menasouqs.com
Do I need an account to buy from menasouqs.com?
-No, you don't need an account for this.
How to place an order?
-Shopping at menasouqs.com is very easy! Once you find the product you want to buy, simply follow the steps below:
Click 'Buy' to add this product to your cart,
Click 'Basket' in the upper right corner,
Register / login to your account by entering your e-mail and password,
Enter your shipping / billing information,
Choose your preferred payment option,
Click "Confirm order" to access the payment portal and complete your order.
Once your order has been placed, we will notify you via email or contact you for confirmation if we need more details. Please note that this is a mandatory step before you submit your order to us. If you have any questions or doubts about the confirmation of your order, do not hesitate to contact our customer service a few hours after your order at 00905063092300 or info@menasouqs.com
How to pay menasouqs.com?
-You can choose from different payment methods available on menasouqs.com. Below is a list of available payment methods:
*Cash on delivery, In the event of an order exceeding a certain amount, you may be asked to pay the full amount in our account before delivery.
*Credit / debit card
How can I return my product?
-Please contact our customer service
Are there hidden or additional charges if I order from menasouqs.com?
-There are no hidden or additional charges when ordering from menasouqs.com. At the end of the payment process, all costs appear 100%.
How can I track my order?
-We will send you information about the status of your order by e-mail and SMS. You can also track the status of your order by entering your tracking number at
